Shipping Policy

Thank you for shopping with TruePath Mart.
We are committed to delivering your orders safely and on time.

Please read our Shipping Policy carefully to understand how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 2–5 Business Days after payment confirmation.

Processing times may vary during:

  • High-demand periods

  • Holidays and festivals

  • Sales or promotional events

  • Unexpected operational delays

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Methods Available

We may offer one or more of the following shipping methods:

  • Standard Shipping

  • Express Shipping

  • Same-Day or Next-Day Delivery (if available)

  • Cash on Delivery (COD) Shipping

Shipping availability may vary depending on your location and the products ordered.

We work with trusted courier and logistics partners to ensure reliable delivery.

3. Delivery Timeframes

Estimated delivery times are as follows:

Shipping Method Estimated Delivery Time
Standard Shipping 4–7 Business Days
Express Shipping 2–4 Business Days
Same-Day Delivery Within 24 Hours (Selected Areas Only)

Delivery timelines are estimates and may vary based on:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote area accessibility

We do not guarantee exact delivery dates unless specifically stated.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Order value

  • Delivery location

  • Package weight and size

  • Selected shipping method

Shipping fees may include:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • COD Charges (if applicable): [COD CHARGES]

Applicable shipping charges will be displayed during checkout before payment confirmation.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS

  • Tracking ID/AWB number

  • Courier partner details

You can track your shipment using the tracking link provided.

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occasionally occur due to factors beyond our control.

Possible reasons include:

  • Courier service disruptions

  • Natural disasters or extreme weather

  • Government restrictions

  • Incorrect shipping address

  • Failed delivery attempts

If your order is delayed or marked as delivered but not received, please contact us at:

Email: truepathenterprises67@gmail.com

We will coordinate with the courier partner to resolve the issue.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed

  • Additional shipping charges may apply

  • Orders may be returned or canceled

We are not responsible for losses caused by incorrect customer information.

8. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept the package

the order may be returned to us.

Additional shipping charges may apply for re-shipping.

9. Damaged or Missing Packages

If your package arrives damaged or items are missing:

  • Contact us within [X DAYS] of delivery

  • Provide photos/videos of the package and products

  • Share your order number and issue details

We will investigate the matter and provide an appropriate resolution as per our Return and Refund Policy.

10. International Shipping (If Applicable)

We currently:

  • [DO / DO NOT] offer international shipping.

If international shipping is available:

  • Delivery times may vary by country

  • Customs duties, taxes, and import fees may apply

  • Customers are responsible for any additional customs charges imposed by their country

We are not responsible for delays caused by customs clearance processes.

11. Undeliverable or Returned Orders

Orders returned to us due to failed delivery may be:

  • Re-shipped after additional shipping payment

  • Refunded after deducting shipping and handling charges

Refund eligibility will depend on the condition of returned items.

12. Contact Information

For any shipping-related questions or support, please contact us:

TruePath Enterprises
Email: truepathenterprises67@gmail.com

Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Updated policies will be posted on this page with the revised effective date.