Return and Refund Policy

At TruePath Mart, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we’re here to help.

Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return if:

  • The item received is damaged, defective, or incorrect

  • The product is unused, unworn, and in original condition

  • The product includes original packaging, tags, manuals, and accessories

  • The return request is made within the eligible return period

To process returns, proof of purchase or order confirmation may be required.

2. Return Timeframe

Customers may request a return within 7 days of receiving the product.

Return requests submitted after 7 days may not be accepted.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Personal care or hygiene products

  • Customized or personalized items

  • Perishable or consumable goods

  • Innerwear or intimate products

  • Digital products or downloadable items

  • Clearance, sale, or non-returnable marked products

Products damaged due to misuse, improper handling, or normal wear and tear are also not eligible.

4. Return Process

To initiate a return, customers should contact us at:

Email: truepathenterprises67@gmail.com

Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos/videos (if the item is damaged or defective)

Once the request is reviewed and approved, return instructions will be shared.

5. Refund Process and Timing

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method whenever possible

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

If you do not receive your refund within the expected timeframe, please contact us.

6. Exchange Policy

We may offer exchanges for:

  • Damaged products

  • Defective items

  • Wrong products received

  • Size replacement requests (if applicable)

Exchange requests must be made within 7 days of delivery.

Exchanges are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Share clear photos/videos of the product and packaging

  • Do not use or dispose of the product before approval

After verification, we may offer:

  • Replacement

  • Exchange

  • Full or partial refund

depending on the situation.

8. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), return shipping costs may be covered by us.

  • If the return is due to customer preference (change of mind, wrong order placed, etc.), return shipping costs may be borne by the customer.

Original shipping charges are generally non-refundable unless the issue was caused by us.

9. Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted.

Refunds for approved cancellations are usually processed within 5–7 business days.

10. Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Allow additional processing time

If the issue still persists, contact us at:

Email: truepathenterprises67@gmail.com

11. Contact Information

For any return, refund, or exchange-related queries, please contact us:

TruePath Mart
Email: truepathenterprises67@gmail.com

Policy Updates

We reserve the right to modify this Return and Refund Policy at any time without prior notice.

Updated versions will be posted on this page with the revised effective date.