Privacy Policy

Welcome to Truepath Mart,
We value your trust and are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services. By using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from customers and visitors:

A. Personal Information

When you place an order, create an account, contact us, or interact with our services, we may collect:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • Payment details (processed securely through third-party payment gateways)

  • Order history

B. Non-Personal Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Pages visited and time spent on the site

C. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website traffic.

2. How We Use Your Information

We use your information for purposes including:

  • Processing and delivering orders

  • Managing customer accounts

  • Providing customer support

  • Sending order updates and notifications

  • Improving our products and services

  • Preventing fraud and unauthorized activities

  • Complying with legal obligations

  • Sending promotional emails, offers, and marketing communications (only where permitted)

We do not sell your personal information to third parties.

3. Cookies Policy

Cookies are small files stored on your device to improve your browsing experience.

We may use cookies to:

  • Remember user preferences

  • Keep users logged in

  • Analyze website performance

  • Personalize content and advertisements

You can disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Payment gateways

  • Shipping and logistics providers

  • Website analytics services

  • Advertising platforms

  • Customer support tools

These third parties may access limited information necessary to perform their services but are not permitted to use your information for unrelated purposes.

Examples may include:

  • Razorpay

  • PayU

  • Google Analytics

  • Shiprocket

  • Delhivery

Please review the privacy policies of these third-party providers separately.

5. Payment Security

We do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

All payments are processed through secure and trusted payment gateway providers using encryption and security protocols.

6. Data Security

We implement reasonable technical and organizational security measures to protect your information, including:

  • Secure servers

  • SSL encryption

  • Restricted access to sensitive data

  • Regular security monitoring

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Customer Rights

As a customer, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Request details regarding data usage

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain customer information only for as long as necessary to:

  • Fulfill orders

  • Maintain legal and accounting records

  • Resolve disputes

  • Enforce our agreements

After this period, information may be securely deleted or anonymized.

9. Children’s Privacy

Our services are not directed toward children under the age of 18.
We do not knowingly collect personal information from minors.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this policy shall be subject to the jurisdiction of the courts located in Ghaziabad.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Business Name: Truepath Mart
Email: truepathenterprises67@gmail.com

Consent

By using our website and services, you consent to the collection and use of information in accordance with this Privacy Policy.